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Duties &
Responsibilities:
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Job Summary
This position facilitates the appropriate, timely, and safe admission of new and returning patients. This is accomplished through coordination with hospital discharge planners and the in-house care team. This position also provides potential admissions, families, and referral services with facility-related information through facility tours, personal visits, written materials, and verbal communication.
Duties:
- Coordinate the admission process with the hospital.
- Promptly and efficiently responds to admission inquiries from hospitals, families, physicians, and other referral sources. This may include but is not limited to: taking admission phone calls, reviewing clinical and insurance information, giving tours, and managing bed availability.
- Alerts appropriate department heads and Facility staff of projected census changes including admissions, room changes, and discharges.
- Attends morning Daily Clinical Meeting to discuss census changes and potential admissions for the day.
- Maintains a close relationship with the DNS, Rehab Director, and Business Office Manager to maintain appropriate and efficient decisions about prospective admissions.
- Works closely with the DNS and housekeeping staff to coordinate safe room placement/bed selection for new admissions.
- Trains and coordinates appropriate staff to complete job duties as needed.
- Maintains a fundamental knowledge of federal and state regulations as well as reimbursement guidelines (Medicare, Medical, Insurance, etc.).
- Maintains a database of medical contacts and community resources.
- Observes resident rights and reports witnessed negligence/abuse to the state, the Facility Executive Director (ED), and the DNS per state regulations.
- Observe resident confidentiality.
- Follows the employee handbook rules and regulations as well as departmental and Facility wide policies and procedures.
- Other duties as assigned by the ED or DNS.
Organizational Expectations:
- Provides a positive and professional representation of the organization
- Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention
- Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience
- Adheres to infection-control policies and protocols
- Participates in ongoing quality improvement activities
- Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards
- Complies with organizational and regulatory policies for handling confidential patient information
- Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization
- Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements
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