Job Description

High Shool Diploma of Graduation or equivalent required.

Start Date:

Open Until Filled.

Qualifications:

• High School graduate or equivalent
• Ability to hear well and speak clearly
• Previous switchboard experience preferred
• Pleasant telephone voice and manner required
• Ability to assess situations and to route calls to appropriate department
• Ability to work efficiently without direct supervision
• Ability to maintain composure when faced with difficult situations
• Manual dexterity needed to manipulate keys on switchboard

Duties & Responsibilities:

Job Summary

The PBX Operator is responsible for the operation of the switchboard: answering incoming calls and routing to proper department.

Duties

• Places outgoing calls for employee which requires operator assistance, records such calls, answers questions regarding patient condition according to established procedure
• Informs telephone company of equipment malfunction
• Answers “code phone” and pages appropriate information
• Keeps track of petty cash transactions and balancing of cash drawer
• Answers questions, direct visitors to patient rooms, etc.
• Responsible for remaining aware of disaster plan and procedure to follow in the event of a drill or an actual disaster occurs
• May enter data on records
• May clear files at designated intervals under the direction of a supervisor
• Assist in personnel training
• Performs other duties as assigned